OUR RETURNS POLICY
If you wish to return products please notify and send an email to firstname.lastname@example.org quoting your WEB order number, your name, product code (found on the invoice) reason for the return within 14 days of receiving the goods (with completed returns form specified above). This also applies to faulty goods received so please check your full order once it arrives and email email@example.com if you have any problems.
All items should be returned in their original condition and packaging with the returns form enclosed. We will not be liable for any loss or damage incurred whilst returns are held by third parties or for the return postage costs.
Once the items are received by us, your refund will be credited via the same method the original payment was made. We will process your refund within 1 week of receipt of the returned goods. Refunds can take 3-10 working days to reflect in your account, depending on your banks accepting process.
- For Sale items, we will not accept any returns due to the nature of these styles being reduced for the seasonal end of season sale. All Prices are subject to change at any time.
- We will not be able to refund your order without a completed returns form provided enclosed in your parcel
- If you have received a pack with the incorrect ratio please note we will require the whole pack to be returned to us
- Please note customers must arrange the return of the item by their own courier and at their own cost and also please provide a tracking number when enquiring on the status of your return
- We reserve the right to deduct an Admin restocking fee of up to 20% on returns that do not have a genuine manufacturing fault
- Your refund will be credited by the same method of payment and/or to the same card with which you made your original payment
- Please note all UK returns must be received back to us within 5 working days. All International orders must be received back within 7 working days
Unit 17, ilac Shopping Center, Dublin 1, Ireland 🇮🇪